Tropical Felgate - Costa Rica at Its Best! Let us make your dream come true!

Property Rental Management


 Property Rental Management Service

Tropical Felgate, through it's company in Costa Rica Tropical felgate (CR) Ltda, is totally dedicated to providing impartial, professional, property investment advice and efficient, cost effective Management Services.

These attributes, combined with a passion for outstanding customer service, have enabled us to build a successful business, now handling 50+ properties for our local and overseas clients.

Felgate Marketing Limited understand that a rental property will be either your home or a very important component of your investments.

 

The seven steps to prosperity through property investment and how Tropical Felgate can help:

 

1.  Selection of the Investment Property
2.  Selection of Suitable Tenants
3.  Setting and Maintaining Market Rentals
4.  Rent Collection and Arrears Management
5.  Regular Inspections and Cost Effective Maintenance
6.  Efficient Administration and Prompt Payment to Clients
7.  Keeping in Touch

 

Rental Management Agreement (PDF File 62.5 kb)

 

Residential Property Management Agreement (PDF File)

 

Condominium Management Agreement (PDF File)

 

Electricity Rates 2009 (PDF File)
 

1. Selection of the Investment Property

A successful property investment strategy starts with the careful selection of the rental property.
As a free service to our existing clients, or first time investors, we will provide independent advice on the suitability of the proposed property as an investment, using our extensive knowledge of comparable properties, rental rates, operating costs, historical growth rates and other relevant information.
We will make sure you start off on the right foot! 
 

2. Selection of Suitable Tenants

Attracting, interviewing and assessing prospective tenants can be stressful, time consuming and costly. Even more so if you pick a bad one!

 

We will take care of all of these steps using our proven, comprehensive screening process to ensure your property is rented to careful, reliable tenants.

When selecting a tenant we consider many things - the most important being:
 

bullet their credit history.
 
bullet the stability of their employment
 
bullet the fact that the tenant is financially capable of paying the rent
the condition of previous property rented by them.

 

3. Setting and Maintaining Market Rentals

We have access to industry statistics and our own comprehensive Database, which enables us to provide you with quality, up-to-date information to ensure you optimise the rental return from your investment property.

We also have extensive experience in rental negotiations sparing you the stress of this onerous task.

 

We regularly review rental levels for each property and, where appropriate, initiate rental increases or advise Landlords if we think a reduction is necessary to ensure an optimum occupancy rate is achieved.  

4. Rent Collection and Arrears Management

We employ the most sophisticated computer technology and specialist staff to ensure rent payments are monitored continuously and arrears dealt with promptly.  

5. Regular Inspections and Cost Effective Maintenance

Thorough inspections are undertaken at the commencement and termination of every tenancy and at regular six monthly intervals in between. We can also undertake more frequent inspections if you require these. We will provide you with a written inspection report (for a small extra cost photographs can be provided), which includes recommendations for preventive maintenance, or improvements to ensure optimum rentals are maintained.

 

Inspections are always followed up to ensure that any repairs or work that is required is completed to our satisfaction.

 

In addition, periodic external inspections on an informal drive-by basis are made regularly.

 

All maintenance is undertake by our carefully selected handyman, or one nominated by yourself, and supervised by an experienced Property Manager to ensure a quality, cost effective job. The extent to which we are involved is dependant on client instructions. Where required full project management work can be undertaken. 
 

6. Efficient Administration and Prompt Payment to Clients

The scale of our operation enables us to employ dedicated, professional administration staff and utilise leading edge systems, documentation and technology. This ensures you enjoy the maximum contractual security provided by law and the prompt payment of all funds due to you.

 

You will receive comprehensive reports and information to monitor the success of you investment and provide your Accountant with all the information necessary to file your Taxation Returns quickly and efficiently.

 

Payment Of Accounts - Disbursements such as water rates, electricity rates and Condo fees can be made by the company. It is desirable for all accounts of this type to be sent directly to the Manager. Rental Payments - After deduction of approved disbursements and fees, payments are either transferred to the clients bank account on the first working day of each month. A monthly statement for each property is sent and emailed directly to the client.

7. Keeping in Touch

We have found that good communication with Tenants, regular inspections, prompt maintenance and continual communication with our investors minimises disputes, arrears and other problems.

 

We are committed to superior customer service and keeping in touch to ensure your property investment experience is a pleasant and profitable one.


Earn Money from your Holiday Home


FAQ on Vacation Rental and Property Management in Costa Rica
From a property management vacation rental firm, you'll want service and professionalism
and up-to-date technology to help maximize the return on your big investment. For peace of mind, you will want to partner with a firm where business is conducted with integrity.
Here are a number of questions you will want to ask as you evaluate companies to manage your property in Costa Rica.

1. Excellent Customer Service
Are the management firm's employees empowered to solve problems? Do they exhibit a genuine sense of caring; a desire to resolve the issue? When problems arise-and they inevitably will -how efficiently and effectively will they be handled? Do live people answer the phone 24/7 (not just for an emergency, but for any reason, including to book a reservation or to answer casual inquiries)? Is a welcome packet provided. with helpful information about the property, local attractions, hospital and medical clinics, airlines and taxi service, places of worship? Do the office location and its furnishings reflect the desired total guest experience? Are the firm's owners active and hands-on?
Excellent service should extend to you, the property owner, as well. Can property owner's log on to the web site to book their own dates, view dates for existing reservations, see status of maintenance and repairs, check expenditures from deposits to the owner's reserve account?

2. Cleaning Management
Renters at vacation properties expect daily maid service, just as they would find at a hotel or even at a modest motel in Costa Rica. A firm must provide reliable and thorough cleaning that meets or exceeds the standards of international travellers. Do supervisors inspect after cleaning? How has the staff been trained? In Costa Rica's tropical climate, regular cleaning is required-even during periods of vacancy! Is this provided?

3. Key Holding, Inventory, and Detailed Necessities
As with any home, there are many details that must be attended to. Renters expect everything to be in proper order. For them, it's understandably about their vacation. It's not acceptable that the coffee maker will be replaced next week. They will be back to work then, recounting their experiences to others. Therefore, the property service should be entrusted with these tasks. Some necessities include key holding, insurance, property taxes, bank account management, utility set up and payment.
Another area of importance is inventory. Every spoon, every placemat, every piece of furniture and all other valuables in your rental must be kept on an inventory list and checked physically each time guests depart. Does the firm conduct such an inventory?

4. Maintenance and Repairs
How often do they check the property during periods of vacancy? What is the schedule for routine maintenance? How quickly do they respond in an emergency?

5. Promoting your Vacation Rental
Have they identified the nice markets-the various types of renters (family vacationers, sports fishermen, adventure travellers, surfers, wedding parties) and tailored marketing to reach the targets? Do they run ads in foreign print publications? Is their web site attractive, easy to navigate and fully functional? Can a renter complete the reservation online, including making the rental deposit by credit card on a secured page?

Carefully considering which Costa Rican property management firm is right for you and the best fit for your property can assure that your investment is not only protected, but produces the maximum return. What is more, your guests and renters will have a memorable experience for all the right reasons!

The above article complements to Karen Ebanks at http://www.karenrealestate.com

 


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